Returns - Right of exchange and return of goods
1 If you are unhappy with your newly purchased product for any reason, you have the right to return the product within 10 days of receipt of the goods in accordance with the provisions of this section without giving any reason.
2. please send an email to firstname.lastname@example.org with your order number and the reason for returning the goods. After written confirmation from our side, we ask you to return the products to the address indicated in the delivery note in the sender's field.
3. all articles returned in this way are checked by us. Purchased products must be returned with all packaging material and the product description and must not show any traces of use. In this case you will have to pay the costs for the return transport. A return will be refused if:
- traces of use are visible.
- the product is returned without original packaging and without product description
- the product is damaged during transport
We will only refund the sales price; duties and taxes will not be refunded.
If the product is defective or has not been ordered by you, K-Rosenberg shall be pleased to refund the purchase price, the transport costs for returning the product, the duties and taxes incurred (to be proven by means of receipts). The products will not be taken back if the products show traces of use, such as
- Tracks based on normal carrying use
- higher circumstances, such as natural disasters
- traces of improper use
- Interference by the buyer or third parties
- Extreme use or extreme influence by the customer
The products can be returned to the address indicated on the delivery note in the sender field.
5. if the product is lost during the return transport, no costs will be refunded. We recommend that you send the product with a supplier who offers Track & Trace.